Thank You For Choosing HOMETRESS!

General Questions and Answers

  • Getting Started with HOMETRESS

    To get started with your home cleaning appointment, you can simply call us at 215-607-7361 and speak to our representative to schedule your next cleaning. You can also safely book an appointment online with our 60-second booking form. Just type in:

    • Your zip code.
    • The number of rooms you want clean.
    • Extra cleaning tasks.
    • Other quick information.
  • Are your cleaners vetted and insured?

    Yes, our cleaners are insured. Not only that, but HOMETRESS’s professional cleaners are also carefully vetted and go through a background check. We do all of this because we want to make sure that you’re getting only the best cleaners for the job.

  • How many cleaners will show up?

    To ensure that your house will be spot-clean, our cleaners will work in teams of two. Our professionals will perform a detailed cleaning of each room and won’t leave until it’s done.

  • Do you provide any cleaning supplies?

    Yes! Each team will bring their cleaning supplies to clean your home. But if you prefer to use your own cleaning supplies, then we won’t mind that at all! All you have to do is specify what type of supplies you want to be used inside your home during the booking process. HOMETRESS provides:

    • Normal products.
    • Green products.
    • And an option to provide your own products.
  • What is your cancellation policy?

    From the time you book your cleaning, our cleaners prepare themselves to provide your home with the best cleaning job possible. But If you wish to cancel your appointment with HOMETRESS, you have up to 24 hours before the expected cleaning date to cancel your booking. Otherwise, there is a fee of $50 for any cancelations under the 24-hour deadline.

  • What is White Glove Guarantee?

    HOMETRESS promises that you will be delighted with our work. Our skilled cleaners will make sure to make your home into the fresh and clean oasis you deserve. We guarantee that when our cleaners leave, your home would be able to pass any white glove test. And if you’re not satisfied, we will stand by our work and offer another cleaning to make it right.

Cleaning

  • What can I expect from HOMETRESS?

    With Hometress, you can expect a detailed home cleaning. Our professional cleaners will go through each room, wiping and scrubbing dirt and grime away, and will not leave until your house is spot clean. Expect a fresh-smelling home that you and your loved ones can enjoy throughout the day.

  • What services are not included?

    While HOMETRESS cleaners will strive to clean your home to the fullest, there are some cleaning tasks that we don't do due to the risk of danger. Some of these include: 

    • Wiping down electrical items and areas with a wet cloth.
    • Moving furniture that is too heavy.
    • Cleaning animal waste and other pet's tanks or areas.
    • Washing the exterior of your home's windows.
    • Hard to reach areas 
  • What is deep cleaning?

    Deep cleaning involves detailed and meticulous cleaning of your home. While a standard cleaning is perfect for keeping your space tidy and clear of built-up dust, a deep home cleaning is for those times when you need a thorough scrubbing that has not been done in a while. This includes parts of the house that is usually neglected, such as inside the oven or underneath and behind furniture.

  • What is regular cleaning?

    Regular cleaning is a way to restore a clean order to your home. It includes wiping down dusty surfaces, mopping and vacuuming floors, and tidying up each room. It is usually done weekly to keep the house fresh. By the time our cleaners are done, your home should be organized and free of dust.

  • What is move-in / move out cleaning?

    A move-in / move-out cleaning is when your former or future home is cleaned for the new residents or you. HOMETRESS offers cleaning that ensures that the floors are adequately vacuumed and mopped, and dirt is virtually gone from the space. This service is perfect if you are selling your home or want to move into a spotless new house.

  • What is Airbnb turnaround cleaning?

    Airbnb cleaning is a home cleaning job for your Airbnb rental space. To get more bookings for your Airbnb, you will need to clean the home or area before each guest arrives. Get this service for a detailed cleaning, including wiping down surfaces, washing and changing sheets and towels, and tidying up your Airbnb home to keep up a professional standard for your guests.

  • Do I have to be home for the cleaning?

    No, you don't have to be home for our cleaners to do their job. During the quick booking process, mention if you want our cleaners to come while you're gone and how they can safely enter your house. You can either leave a key in a secure place or provide a code for our cleaners.

  • What do I do if I have pets?

    Our HOMETRESS cleaners are great with animals and will be very considerate of them as they clean your home. Since pets can be unpredictable and some of our cleaners may be allergic, depending on the type of animal, you may want to leave them in a safe area away from our cleaners. Just specify what kind of pet you have to let our cleaners know if it's safe for them and you.

  • How do I prepare for a cleaning?

    You don't have to do anything to prepare for your cleaning appointment. Our cleaners are professional, skilled and are ready for any home they come into. But if you wish to make the cleaning process go even faster, you can declutter your home and communicate clearly with our cleaners on specific tasks and considerations you want them to know about when they arrive. These extra steps will ensure that you will get the best cleaning.

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